The McDonald’s online app orders in the regions of the USA, UK, Japan, Hong Kong, and Australia got disrupted. The reason for this disturbance is said to be some system failure that struck the globe on Friday and was also responsible for the restaurant closure. McDonald’s was also among those who became targets of this failure.
While posting on the company’s website, Brian Rice, the global chief information officer, wrote that, according to ET, at around 1 a.m., MCD “experienced a global technology system outage, which was quickly identified and corrected. Many markets are back online, and the rest are in the process of coming back online. This issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change.”
According to a cashier working at the New York branch of McDonald’s, the IT system of the store closed at 1:00 a.m. and restarted at around 5:00 a.m.
On Friday, on X, the Japanese branch of MCD also posted, “Many stores across the country have temporarily suspended operations.”
A worker in McDonald’s UK, Maria Avram, told a news agency about the outrage that took place for one hour between 6:00 a.m. and 7:00 a.m. The staff took orders manually and kept on telling the chefs in the kitchen whatever the customers wanted.
A person from the Australian MCD also confirmed the bad effects of the outrage on the restaurants in Australia. MCD Hong Kong took it to Facebook and posted, “Due to a computer system failure, the mobile ordering and self-ordering kiosks are not functioning. Please order directly at the restaurant counter.” As the issue settled, the restaurant updated its customers by posting about the restoration of those services.
The delivery service offered by McDonald’s in Taiwan uploaded a message on their website that said, “The system is under maintenance, and online and telephone ordering services are temporarily suspended.”
13.500 out of a total of 41,800 branches of McDonald’s are in the US, making it the biggest market for MCD. Japan, the UK, and Australia are the second, third, and fourth biggest markets after America, with a total of 3,000, 1,500, and 1,000 stores, respectively.
Due to this system outrage, the year started a bit shaky. The conditions in the Middle East with the Israel-Gaza war going on there have also affected the MCD’s sales, as it has also become a target of boycott in a number of markets. The markets of McDonald’s in Muslim countries, including Malaysia and Indonesia, are negatively impacted, according to the chief executive of the MCD, Christopher Kempczinski.
